Refund policy
RootVital Lab – Refunds & Returns Policy
At RootVital Lab, your satisfaction is our priority. We’re committed to delivering high-quality products and a smooth customer experience.
1. Returns Eligibility
Due to the nature of our products, we only accept returns for items that are:
- Unused
- Unopened
- In their original sealed packaging
For health and safety reasons, we cannot accept returns on opened or used products.
2. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Include:
- Your order number
- Clear photos of the issue
Once reviewed, we will offer a replacement or refund at no additional cost.
3. Incorrect Orders
If you receive the wrong item, contact us within 7 days.
We will quickly arrange:
- A replacement
or - A full refund
4. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened supplements
- Used products
- Any item not in original condition
5. Refund Process
Once your return is received and inspected:
- You will be notified by email
- If approved, your refund will be issued to your original payment method
- Processing time: up to 7 business days
Shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer.
6. How to Request a Return
To start a return, please contact us via our Contact page.
Our support team will guide you step-by-step.
7. Return Shipping
We recommend using a tracked shipping service, as we are not responsible for lost return packages.
8. Exchanges
We do not offer exchanges on opened products.
If your item is defective or incorrect, we will provide a replacement.
Need Help?
Our support team is here for you.
If you have any questions, feel free to reach out anytime.
RootVital Lab Team